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Q. What information do I need to provide Roadrunner Account Services if I have totaled my unit in a wreck or the unit was stolen?
A: You will need to provide the following information to one of our agents or you can send the information through email to email@example.com:
Provide as follows:
Q. What do I need to do if I have an insurance check needing to be endorsed for collateral that is not deemed a total loss but needs to be repaired?
A: You will need to endorse the back of the check from the insurance company and submit a repair order from the shop doing the work complete with their address and phone number.
If you are doing the work yourself, you need to send Roadrunner the endorsed check along with a note advising of your intentions to complete the repairs yourself.
In either case, we will hold the check until the repairs have been completed. You are responsible for paying for the repairs and /or the parts out of your pocket until the unit passes our inspection.
Once repairs are completed contact us directly and we will arrange to have someone go to where the unit is located to inspect it. If the unit has been repaired to our satisfaction, we will endorse and return the insurance check to you..
Once inspection is completed and repairs completed to our satisfaction, then we will return the endorsed check to you, but not before.
Q: If my insurance company advises they will be paying off my loan in total, what should I do?
A: Continue to make scheduled payments on your account until the insurance settlement is received so not to not adversely impact your payment history or credit rating reporting. If after the insurance check is applied and there is a surplus (overpayment) on the account, that overage will be mailed to you at your address on record.
Q: If the insurance company advises the insurance settlement will not clear the balance owed on my loan, what should I do?
A: You must continue to pay your scheduled payments until your loan is paid in full. If your account becomes past due this may impact your payment history or credit rating reporting.
Q:If the insurance settlement will not clear the balance on the account and I have GAP coverage:
Q: Do I have the option to keep the salvage?
A: Roadrunner Account Services does not allow you to keep the salvage as that will severely impact the amount your insurance company will pay to settle the loan.
© 2023 Roadrunner Financial
DISCLOSURE: Prior to utilizing Roadrunner Financial as a lender, all dealerships are subject to underwriting approval by Roadrunner Financial, Inc., in its sole discretion. No loans will be funded without a signed Dealer Agreement between the dealership and Roadrunner Financial, Inc.
APPLY FOR FINANCING & OBTAINING PREQUALIFIED OFFERS: Instant finance offers are considered prequalified credit offers and are subject to credit approval. Not all applicants will qualify. A prequalified offer is not a firm offer of credit, and all applicants are still subject to full credit approval. Other qualifications, terms and restrictions may apply. Applicants are still subject to underwriting and confirmation of the information that was originally entered in the applicant’s online application. Prior to extending a firm offer of credit, a full credit report from one or more consumer reporting agencies will be requested prior to contract generation, which is considered a hard credit pull and may affect an applicant’s credit. A firm offer of credit is not provided until financing contracts are generated. Offers not valid for units used for commercial or business purposes. Offers effective on eligible and qualified units purchased from a participating dealer. To apply for financing for a new or used vehicle with Roadrunner Financial, Inc. (“RF”), you must purchase your vehicle from a select dealer in the RF network and apply online or by calling 646-370-5471. The dealer may be the original creditor and assign the financing to RF. Financing may be available for applicants selecting dealers outside of the RF’s network, but the credit decision and closing process may be different. All applications are subject to credit approval by RF. Additional terms and conditions apply. Offers valid in the U.S. only. Other financing offers are available. Offers void where prohibited. OFFERS SUBJECT TO CHANGE WITHOUT NOTICE.
Approval, rates, minimum purchase requirements and terms offered are based upon the credit bureau (FICO®) score obtained in connection with the prequalified credit application submitted and overall credit worthiness. FICO® Credit Score, key factors and other credit information are based on data from Experian® and may be different from other credit scores and other credit information provided by different bureaus.
©2021 Roadrunner Financial, Inc. Roadrunner Financial® is a service mark of Octane Lending, Inc. All rights reserved.