Thousands of Americans become victims of identity theft every year. If you believe you may be a victim of identity theft, the earlier you detect the fraud the better. Your first warning signs might be telephone calls from collections agencies or mail from lenders or credit card companies regarding accounts you didn’t open. The faster you act, the better chance you’ll have at minimizing the impact of the fraudsters.
Roadrunner Financial is committed to supporting victims of identify theft. If you believe that you have been a victim of identify theft, don’t wait.
Contact Your Bank and Creditors
- Immediately contact your banks and creditors and notify them that you have been a victim of identity theft.
- Reviewing your statements and any mail you’ve received from fraudulent accounts can help you identify which accounts are currently affected so that your accounts can be corrected.
- Work with their representatives to understand the scope of the fraud. If you’re speaking with your bank or credit card provider, consider taking defensive measures to stop the spread of fraud across accounts.
- Request new PIN numbers.
- Change your password.
- Cancel credit or debit cards and request new ones to be sent to you.
- Consider adding two factor authentication to your online accounts (if offered).
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. Our loan application platform employs the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology. When the browser session is closed, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Contact Your Bank and Creditors
Work with their representatives to understand the scope of the fraud. If you’re speaking with your bank or credit card provider, consider taking defensive measures to stop the spread of fraud across accounts.
- Contact each of the three main credit bureaus (Equifax, Experian, and Transunion) and ask to speak with a representative from their fraud department. Ask them to put a 90-day fraud alert on your file or a freeze on your credit so that no new credit lines can be created by the fraudsters.
- Request a copy of your credit report and carefully review it. Pay close attention to recent credit inquiries and any trade lines you don’t recognize.
- Call the FTC Identity Theft Hotline (Toll-free) 1-877-438-4338 and fill out an ID Theft Complaint and Affidavit. The ID Theft Complaint and Affidavit will assist creditors in validating fraudulent accounts and removing you as a responsible party. For further information, please visit the FTC website at https://www.identitytheft.gov/.”
- File a police report with your local police department. Make sure to list all fraudulent accounts and activities that you’re aware of in the report.
- Notify all creditors and credit bureaus that you have been a victim of identify theft in writing via certified mail. Include a copy of your Identity Theft Affidavit and any police reports in the package.
Document All Events and Conversations
- Keep records of all fraudulent transactions and any messages or mail your receive from accounts that you believe were fraudulently created.
- Keep notes on all conversations and contact you have with creditors, credit bureaus, and authorities. Log the time, individuals’ names, and details of what was discussed.
How to Contact Us
Call us at (877) 444-9089 If a representative is unavailable, please leave a message including your name, a phone number at which we can contact you, and a brief description of your situation.
Email Us at firstname.lastname@example.org Include your name, a phone number at which we can contact you, and a brief description of your situation.
Roadrunner Financial, Inc.
Attn: Fraud Department
P.O. Box 167888
Irving, TX 75016