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Each year thousands of Americans become victims of identity theft. If you believe you may be a victim of identity theft, the earlier you detect the fraud the better. Your first warning signs might be telephone calls from collections agencies or mail from lenders or credit card companies regarding accounts you didn’t open. The faster you act the better chance you’ll have of minimizing the impact of the fraudsters.

Contact Your Bank and Creditors

  • Immediately contact your banks and creditors and notify them that you have been a victim of identity theft.
  • Reviewing your statements and any mail you’ve received from fraudulent accounts can help you identify which accounts are currently affected so that your accounts can be corrected.
  • Work with their representatives to understand the scope of the fraud. If you’re speaking with your bank or credit card provider, consider taking defensive measures to stop the spread of fraud across accounts.
MAKE A REQUEST
MAKE A REQUEST

Request new PIN numbers.

STAY SECURE
STAY SECURE

Change your password.

CANCEL CARDS
CANCEL CARDS

Cancel credit or debit cards and request new ones to be sent to you.

AUTHENTICATION
AUTHENTICATION

Consider adding two factor authentication to your online accounts (if offered).

Contact Your Bank and Creditors

Work with their representatives to understand the scope of the fraud. If you’re speaking with your bank or credit card provider, consider taking defensive measures to stop the spread of fraud across accounts.

Contact Your Bank and Creditors

Contact each of the three main credit bureaus (Equifax, Experian, and Transunion) and ask to speak with a representative from their fraud department. Ask them to put a 90-day fraud alert on your file or a freeze on your credit so that no new credit lines can be created by the fraudsters.

Request a copy of your credit report and carefully review it. Pay close attention to recent credit inquiries and any trade lines you don’t recognize.

Call the FTC Identity Theft Hotline (Toll-free) 1-877-438-4338 and fill out an ID Theft Complaint and Affidavit. The ID Theft Complaint and Affidavit alone will require creditors to remove you from responsibility for fraudulent accounts.

File a police report with your local police department. Make sure to list all fraudulent accounts and activities that you’re aware of in the report.

Notify all creditors and credit bureaus that you have been a victim of identify theft in writing via certified mail. Include a copy of your Identity Theft Affidavit and any police reports in the package.

Document All Events and Conversations

Keep records of all fraudulent transactions and any messages or mail your receive from accounts that you believe were fraudulently created.

Keep notes on all conversations and contact you have with creditors, credit bureaus, and authorities. Log the time, individuals’ names, and details of what was discussed.

Meet the Fraud Team

Roadrunner Financial is committed to supporting victims of identify theft. If you believe that you have been a victim of identify theft don’t wait.

Ray Duggins
Ray Duggins

Chief Risk Officer

Chris Reilly
Chris Reilly

Risk Senior Manager

Maria Aveledo
Maria Aveledo

VP of Operations

Daniel A. Mancini Esq.
Daniel A. Mancini Esq.

VP & Compliance Counsel

How to Contact Us

Call

Call us at (877) 444-9089 If a representative is unavailable, please leave a message including your name, a phone number at which we can contact you, and a brief description of your situation.

Email

Mail

Roadrunner Financial
Att: General Counsel / Compliance
535 8th Avenue, 15th Floor
New York, NY 10018

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